Product Manager IVR

Titul ofertei
Product Manager IVR
Nivelul carierei
Middle-level (peste 3 ani)
Denumirea firmei
Vodafone Romania
Domeniu
Marketing
Tara
Romania
Oras(e)
BUCURESTI
Data introducerii
Mie 04, Martie 2009

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Descrierea firmei

Why Vodafone?

Did you know how did we get our name? Our founders had their eyes firmly on our future. They were so enthusiastic about mobile telecommunications that they forecast that one day people would do more than talk over their phones. So they gave us a future-proof name that embraces both voice and data: VOice and DAta mobile communication: Vodafone.
Today our founders? dreams are a reality and the name they invented is a powerful global brand.

Vodafone is the world?s leading telecommunications company. Millions of people in every corner of the globe choose Vodafone to talk text and connect to data services that help them make the most of every day.
Our success comes from the outstanding people that make up the global team. Many of the tasks we face are more than anyone can do alone, so our future depends on attracting, rewarding and retaining those who share our ?can-do? attitude.
We?re building a culture that makes us feel valued, we feel empowered to get the job done, we work together and help others do the same, and we?re passionate about being the communications leader in an increasingly connected world
Because our business is becoming more and more complex by the day, we?re constantly looking for new ways to support, coach and develop our people. Whatever your area, you can expect ongoing learning opportunities that will help you develop your abilities.
When we say we?re passionate about our people, it?s more than just a phrase. It?s a way of working.
Why not choose Vodafone for your next career move? You can search and apply for current opportunities via the links below.

Descrierea postului

Role:

To ensure performance of Self Care Services (IVR and USSD) to support company objectives.
To implement strategies for Self Care Services on existing channels (IVR and USSD).
To ensure efficient Self Care support for the new and existing services/propositions on IVR and/or USSD.

Key Responsibilities:
- Responsible for design and execution of the self care strategy;
- Continue the implementation of the strategy & tactics build for Self Care products;
- Together with Product Manager develop an integrated Self Care strategy across all channels (IVR, USSD, web);
- Cooperate with Marketing Product Management and technical teams for the development of Self Care alternative for new services;
- Manage the launch of the new Self Care features in the marketplace;
- Forecast self care channel transactions and traffic and act as needed to correct the deviations;
- Provide USSD forecast to Pricing at every subscriber forecast update and whenever;
- Monitor continuously the Self Care products usage;
- Reassess the USSD limits and propose a new schema with reduced limits;
- Manage performance against plans and targets and initiate actions needed to reach the agreed targets;
- Be constantly updated with the latest developments in trends in the self care industry;
- Proactively monitor competition Self Care services portfolio and performance and propose specific actions whenever needed;
- Act as resource in the projects initiated by Vodafone Global and be updated with the self care services implemented by the other OpCos.

Cerinte

- University graduate;
- Experience in designing the complete flow of a Self Care product, from requirements to launch, for self care channels: IVR & USSD;
- Experience in Project Management is a must;
- Monitor process, progress and results,design feedback loops into work;
- Coordinate and inform the interdepartmental team members in order to ensure high deliverables for Self Care services portfolio and build an effective team;
- Very good team player, open mind, able to find optimal solutions;
- Customer focus, well organized , process an results oriented ;

Oferta (bonusuri, beneficii):

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