ORACLE INSURANCE APPLICATIONS SUPPORT SPECIALIST
- Titul ofertei
- ORACLE INSURANCE APPLICATIONS SUPPORT SPECIALIST
- Nivelul carierei
- Middle-level (peste 3 ani)
- Denumirea firmei
- Oracle Romania
- Domeniu
- Asigurari
- Tara
- Romania
- Oras(e)
- BUCURESTI
- Data introducerii
- Lun 21, Feb 2011
Descrierea firmei
Looking to jump start your career where you can really make a difference? Want to build that career at the largest enterprise software company? Consider Oracle Corporation. Oracle is home to 50,000 professionals in more than 100 countries.In Oracle Romania you would be working pro-actively with customers and partners to exploit and optimise the capabilities of the Internet via e-business and information flow.Oracle is teamwork orientated, which means it's easy here to strike up good friendships in a truly multicultural environment (employees interacting with 28 countries / 20 languages).We are looking for ambitious professionals who are hungry for career progression and its substantial rewards: individuals who appreciate the advantages of working with people from different cultures with the same dedication to teamwork and excellence. We want candidates who possess drive, innovation, initiative, enthusiasm, and who are flexible and good team players.In return, Oracle Romania will provide you with the opportunities, career progression, and training that will shape you both personally and professionally. Take the step today !
Descrierea postului
The Oracle Insurance Business Unit (IGBU) Global Customer Support team is focused on delivering superior proactive support to our insurance based customers. Our customer base includes a wide range of insurance providers who currently have one or more of the following products installed; Oracle Insurance IStream Document Management System, Oracle Insurance IStream Communicator, and Oracle Insurance IStream Publisher and Oracle Insurance Compliance Forms Tracker products.As a member of the Support organization, your focus is to deliver post-sales support and solutions to the Oracle customer base while serving as an advocate for customer needs. This involves resolving post-sales non-technical customer inquiries via phone and electronic means, as well as, technical questions regarding the use of and troubleshooting for our Electronic Support Services. A primary point of contact for customers, you are responsible for facilitating customer relationships with Support and providing advice and assistance to internal Oracle employees on diverse customer situations and escalated issues.RESPONSIBILITIES:- Works a queue of technical product inquiries and provides resolutions within internally defined standards. - Develops and demonstrates a sound knowledge across multiple products in our support department. - Constructs reproducible test cases and identifies points of failure before contacting Development regarding product related issues acting as the liaison between customers and Development. - Provides status updates and manages customer expectations throughout the lifecycle of a Service Request. - Utilizes support techniques and tools; adept at navigating Oracle systems (My Oracle Support, Oracle Web Conference, Oracle Diagnostic Methodology, system reporting tools etc.). - Actively contributes to Knowledge Management content creation and maintenance. - Expresses and articulates key elements of ideas or concepts (both written and verbal) in a logical, descriptive, and comprehensible manner.
Cerinte
QUALIFICATIONS/SKILLS:- Computer Science degree or equivalent. - 3-5 years of technical support experience demonstrating customer service skills, problem solving ability, analytical skills, and an understanding of technical support processes and procedures. - Understanding of Applications at a functional and technical level (preferably Oracle) - Experience working with relational databases (standard database querying and basic database administration for the following databases; SQL Server 2005, 2008 and Oracle 10g, 11i). - Competent understanding of the following operating systems: Windows Server 2003, 2008, Windows XP, and Windows 7. - Possess a working knowledge of the Microsoft Office product suite (Office 2003, 2007). - Experience in preparing and submitting both paper and electronic Insurance filings for the following Lines of Business; Property & Casualty, Group Life & Health, Life and Annuities. (SERFF experience is a plus). - Good presentation and communication skills (oral and written). - Good interpersonal skills. - Basic project management skills. - Professional telephone etiquette skills. - Ability to work independently and as a member of a team. - Self motivated, detail-oriented, and organized.
Oferta (bonusuri, beneficii):
Availability for late shifts (15:00-24:00 or 17:00-2:00) is required.If you are interested, please submit your CV in English. Thank you!
